Category Archives: Customer Service

Revealed! The Business Skill Most People Don’t Have

After my wife Lorraine and I ordered dinner in a restaurant the other night, I decided to have a glass of wine. Now, where was our waiter? I looked around and realized I didn’t have a clue what he looked like. So I asked Lorraine. “Do you see our waiter?” She craned her neck and…
Read more

Is Your Business Incompetent in its Dealings with Customers?

Today, product competence is something every business must master in order to have any reasonable chance for profit at all. Product competence is achieved when the product or service works as stated, without much risk of failure, and is available at a reasonable price (not necessarily the least expensive, but within the range of competitive…
Read more